Terms & Conditions

Last updated: 11 June 2026 · These terms apply to services supplied by ArgonTechs, Kuala Lumpur, Malaysia ("ArgonTechs", "we", "us").

1. Who these terms are for

Our services are supplied to businesses — companies, partnerships, and sole proprietors acquiring the system for business purposes — and not to individuals acting as consumers. By engaging us you confirm you are acting in the course of business. These terms, together with your written quote, form the agreement between you ("the Client") and ArgonTechs.

2. The services

We provide three things:

1. System build — a custom venue operations system (sales tracking, commissions, payouts, and related functions) scoped in a written quote, for a one-time build fee.
2. Maintenance subscription — keeping the delivered system running: hosting management, monitoring, backups, bug fixes, security updates, support, and minor adjustments.
3. Custom development — features or modules beyond the quoted scope, quoted and agreed separately in writing.

3. Quotes and how an engagement starts

Every engagement starts with a written quote describing the scope, price, and estimated timeline. A quote is valid for 30 days unless stated otherwise. The engagement begins when you confirm acceptance in writing — including by Telegram, WhatsApp or email message — and pay the deposit. Electronic acceptance is binding under the Electronic Commerce Act 2006.

4. Fees and payment

4.1 Build fee

• The standard build fee is RM3,000 (the quote states the final figure for your scope).
• 50% deposit is payable before work starts. The deposit is non-refundable once development has begun, as it pays for work actually performed.
• The remaining 50% is payable on go-live (when the system is made available for your production use).

4.2 Maintenance subscription

• 6-month plan: RM350 per month (RM2,100 over the term).
• 12-month plan: RM250 per month (RM3,000 over the term).
• The minimum subscription term is 6 months, starting at go-live. Maintenance is a condition of the build: we do not deliver unmaintained systems.
• Fees are billed monthly in advance and payable within 7 days of invoice.
• After the minimum term, the subscription continues month-to-month at the same rate until either party gives 30 days' written notice.

4.3 Custom development

Custom work is quoted in writing before it starts. Depending on size, it may require a deposit. Delivered custom work becomes part of the system and is covered by the maintenance subscription.

4.4 General payment terms

• All prices are in Ringgit Malaysia (RM) and exclusive of any applicable taxes. If we are or become registered for service tax (SST), tax will be added at the prevailing rate and shown on the invoice.
• Payment is by bank transfer or DuitNow to the account stated on the invoice.
• If an invoice is more than 14 days overdue, we may suspend the services (including the hosted system) after giving you written notice, and restore them when the account is settled. Suspension does not pause the subscription term.
• Third-party costs are borne by the Client where they apply: your own domain name, third-party API fees, SMS/WhatsApp gateway charges, and any hosting tier beyond the standard inclusion stated in your quote.

5. What maintenance includes — and what it doesn't

Included

• Hosting management on infrastructure we operate, including TLS, uptime monitoring and routine server maintenance.
• Daily backups of your system data, retained on a rolling basis.
• Fixes for defects (things that worked at handover and stopped working, or do not work as described in the agreed scope).
• Security patches and dependency updates.
• Support via Telegram or WhatsApp during Malaysian business hours; we aim to respond within one business day, and sooner for issues that stop you trading.
• Minor adjustments (small copy, rate-value or configuration changes that take under an hour) at our reasonable discretion.

Not included

• New features, screens, reports, modules or integrations — these are custom development (clause 4.3).
• Recovering data lost through Client actions (e.g. deliberate deletions by your staff).
• Issues caused by third parties we don't control (payment providers, messaging platforms, your POS vendor changing its report format — adapting to such changes is quoted as custom work if non-trivial).
• On-site visits, unless agreed and charged separately.

6. Client responsibilities

• Give us timely access to the information and materials needed to build and run the system (e.g. sample POS reports, commission rules, staff lists).
• Make sure the data you put into the system, and your use of it, is lawful — including having the right to upload personal data about your staff and customers.
• Keep your team's login credentials confidential and tell us promptly about any suspected unauthorised access.
• Use the system only for your internal business operations.

7. Intellectual property

• Your data is yours. All business data you or your staff enter into the system belongs to the Client. You may request a full export at any time, and we will provide one in a standard machine-readable format within 14 days.
• The code is ours. All source code, designs, and know-how in the system — including components reused across our projects — remain the property of ArgonTechs.
• Your licence. On full payment of the build fee, you receive a non-exclusive, non-transferable licence to use the system for your internal business operations. The licence continues for as long as your account is in good standing, including after the subscription ends (though without hosting and maintenance, continued operation is your responsibility — see clause 10).
• Source-code handover or escrow can be arranged as a separately priced option if you need it.

8. Personal data protection

Both parties must comply with the Personal Data Protection Act 2010 (as amended). For personal data inside your system (your staff and customers), you are the data controller and we process it only to provide the services, under appropriate security measures. We will inform you without undue delay of any personal data breach affecting your system and cooperate with your notification obligations. Our handling of your own contact data is described in the Privacy Notice.

9. Warranties and disclaimers

• We warrant the delivered system will materially conform to the agreed scope for 30 days after go-live; defects reported in that window are fixed at no charge (this overlaps with maintenance, but applies even to defects needing significant rework).
• We warrant the services are performed with reasonable skill and care.
• Except as stated, the system is provided "as is". We do not warrant uninterrupted or error-free operation, and we are not responsible for the accuracy of data you or third parties (such as your POS) feed into it.
• The system may assist with regulatory processes (such as e-invoicing), but responsibility for your business's tax and regulatory compliance remains with you and your advisers.

10. Term, termination and what happens after

• Either party may terminate for material breach not remedied within 14 days of written notice.
• If the Client terminates the subscription before the end of the minimum term other than for our material breach, the remaining fees for the minimum term become payable.
• On termination or expiry: we provide a final data export on request (within 30 days of termination); hosting is decommissioned 30 days after the subscription ends unless otherwise agreed; clauses on payment, IP, confidentiality and liability survive.

11. Liability

• Neither party is liable for indirect or consequential loss, loss of profit, or loss of business opportunity.
• Our total aggregate liability arising out of the services is capped at the fees you paid us in the 3 months before the event giving rise to the claim (or, for claims about the build itself, the build fee).
• Nothing in these terms excludes liability that cannot be excluded under Malaysian law, including for fraud.

12. Confidentiality

Each party must keep the other's non-public business information confidential and use it only for this engagement. This survives termination. We may identify the Client and describe the system in general terms in our portfolio unless you ask us not to in writing.

13. General

• Force majeure: neither party is liable for delay caused by events beyond reasonable control.
• Entire agreement: these terms plus your quote and any written variations are the whole agreement.
• Variations: changes are valid only if agreed in writing (electronic messages included).
• Assignment: neither party may assign the agreement without the other's consent, not to be unreasonably withheld.
• Severability: if any clause is unenforceable, the rest stand.
• Stamping: where a formal service agreement is signed, it may be stamped under the Stamp Act 1949; each party bears its own stamping cost unless agreed otherwise.

14. Governing law

These terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur have exclusive jurisdiction.

15. Contact

Questions about these terms: Telegram @argontechs.